Design Your Rest
AuraHaus is where design, wellness, and technology create better nights and brighter mornings.
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Frequently Asked Questions
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at sales.aurahaus.online
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.
Return policy
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Shipping
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Manufacturing
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Our Mission
At AuraHaus, our mission is to create calming, design-forward spaces that nurture rest, mindfulness, and wellbeing. We blend elegant aesthetics with sensory experiences — light, scent, and texture — transforming ordinary rooms into serene sanctuaries that inspire balance, beauty, and inner peace.
Fast, Free & Secure Shipping Australia Wide
At AuraHaus, we believe serenity should never wait. Enjoy fast, free, and fully tracked shipping across Australia — carefully packed, securely delivered, and handled with care, so your calming experience begins the moment your parcel leaves our hands.